Nokia’s Embarrassing PR Gaffe
Nokia’s Embarrassing PR Gaffe, Struggling Nokia apologizes for a huge PR blunder during a video demo for its new Lumia phone. Nokia apologises for embarrassing PR gaffe, Beleaguered telecom giant Nokia apologised on Thursday for a video demonstration that led viewers to believe it had been filmed with its new smartphone but was in fact made with other equipment.
“We apologise for the confusion we created,” Nokia wrote in a blog post entitled “An Apology is Due”.
In the video clip screened Wednesday at a press conference for the launch of Nokia’s new flagship Lumia 920 smartphone, a reflection in a window reveals that the video was not shot using a mobile phone but another type of camera.
“In an effort to demonstrate the benefits of optical image stabilisation (which eliminates blurry images and improves pictures shot in low light conditions), we produced a video that simulates what we will be able to deliver with OIS,” it said.
“Of course, hindsight is 20/20, but we should have posted a disclaimer stating this was a representation of OIS only. This was not shot with a Lumia 920. At least, not yet,” the Finnish company added.
Nokia, once the world leader in mobile phones, has been struggling in recent years, losing market share as consumers move to smartphones powered by Apple’s iOS or Google’s Android operating system.